Here you can find answers to common questions about Naturecan and CBD.
If you can’t find the information you’re looking for, please contact our customer service team on
firstname.lastname@example.org or 0203 808 6988.
Cannabidiol (CBD) is one of around 140 compounds known as cannabinoids found in the hemp plant (Cannabis sativa). It is the main active ingredient in CBD oils, capsules, balms, snacks and vape juice. Unlike THC (tetrahydrocannabinol, the controlled cannabinoid), CBD is non-intoxicating, which means that it will not make you ‘high’ or cause addiction.
To learn more about CBD, check out our blog post: What is CBD? Everything you need to know about cannabidiol
While research into CBD’s therapeutic potential is still limited, early studies indicate that it may be able to support people with a range of health conditions, including inflammation, pain, anxiety, depression, skin conditions and sleep issues.
Discover more about the potential benefits of CBD in our blog article: CBD potential benefits: A research overview
CBD is a natural compound that affects everyone differently. If you’ve been taking CBD for a while and haven’t noticed any effects yet, this could be down to a number of factors, including your product choice and dosage. Here are three things you can do to increase your chances of benefiting from CBD:
1. Firstly, choose the right type of product for your needs. For example, if you’re looking for something to soothe aching muscles or irritated skin, explore our topical CBD range and try the product that’s most suited for your condition. If you’re looking for more general effects upon the body, you may find ingestible products like CBD oils, capsules or snacks more effective.
2. Secondly, find the right dosage for your needs. If you’ve been using CBD for several weeks and haven’t felt any positive effects, it’s possible that your dosage is too low. Try increasing your daily dose gradually over time until you begin to notice the desired effects and find your sweet spot. Just make sure you do not take more than a total of 70mg CBD per day. For help in finding your optimal starting dosage, try out our CBD Oil Dosage Calculator.
3. Thirdly, take CBD consistently over a long period of time. CBD builds up in your system when taken regularly, so the longer you take it for, the more likely you are to feel the effects. In a survey we conducted in 2021, our results showed that customers who had been using CBD for 4 months or longer reported the most health benefits. To explore the findings of our survey in more detail, check out our blog article: CBD oil experiences: What our customers say about CBD
Yes, CBD is legal in the UK, EU, USA and many other countries around the world. In the UK, consumer CBD is legal provided that it is sourced from the stems, stalks and leaves of approved industrial hemp plants containing less than 0.2% THC.
Learn more about CBD’s legality around the world in our blog article: Is CBD legal in the UK?
No, CBD does not make you high. Unlike THC, CBD is a non-intoxicating compound, so it has no potential to cause intoxication. All Naturecan products contain non-detectable THC levels (0.01%) to guarantee their safety.
To find out more, check out our blog article: Does CBD make you high?
No, CBD is not addictive. THC is the intoxicating and addictive component of cannabis, but this is removed from Naturecan CBD products to ensure they are completely safe for consumption.
CBD is safe and generally well-tolerated, and there are no reports of serious side effects. However, in rare cases people may experience mild side effects, including a dry mouth, light-headedness and reduced blood pressure. These side effects are usually the result of using low quality products or exceeding the recommended daily dose.
Discover more about CBD’s potential side effects in our blog article: What are the side effects of CBD?
There are two main ways to take CBD: orally and topically. Oral CBD products, such as oils, capsules and snacks, are absorbed into the bloodstream to deliver a systemic effect on the whole body. Topical CBD products, such as muscle balms, massage oils and moisturisers, are applied directly to the skin and keep the effects of CBD localised to problem areas.
To take CBD oil, place the required number of drops under the tongue and wait one to two minutes before swallowing. This allows the CBD to pass directly into the bloodstream via the capillaries under the tongue.
Learn more about the various ways of taking CBD in our blog article: How to take CBD.
The answer to this question depends on various factors, including the physiology of the user and the product being used. CBD vape juice is the fastest way to absorb CBD into the body: when inhaled, it enters directly into the bloodstream via the lungs and can start working within minutes. CBD oils are also fast-acting, as the CBD is absorbed into the bloodstream via the blood vessels under the tongue, taking effect within 15-30 minutes.
By contrast, CBD capsules and snacks have to be digested before entering the bloodstream, so they can take up to one or two hours to start working. Topical CBD products, on the other hand, do not enter the bloodstream at all – they are absorbed directly into the skin and tend to start working within 30 minutes.
Like all food supplements, CBD does eventually expire and the expiry date is stated on the product label. While it’s difficult to give a precise shelf-life for CBD products, they are usually at their best for one to two years, after which point they will begin to lose potency. Excess light, oxygen, heat and moisture can accelerate the degradation of natural active ingredients, so CBD should be stored in a cool, dark and dry place, sealed in its original packaging.
Find out more about the various factors that affect CBD’s shelf life in our blog post: How long does CBD oil last? Does it expire?
The CBD industry is still in its infancy, and as a result it remains vastly under-regulated. This has allowed a large number of poor quality products to enter the market, many of which have misleading label claims and no proof of independent testing. If you’re looking to buy CBD oil and other CBD products, here are some key things to look out for:
- A trusted, reputable seller
- Proof of independent testing (e.g. certificates of analysis)
- Plant-based CBD (no added synthetic material)
- Non-detectable THC content
- CBD sourced from legal, organic hemp (containing <0.2% THC)
- First stage approval for the Novel Foods Licence application
Naturecan meets all of the above requirements. Our CBD is a plant-based broad-spectrum distillate with non-detectable THC (0.01%) sourced from certified organic hemp plants in Oregon, USA. All our products are made using industry-leading technology and independently tested to guarantee their quality and safety. We also provide certificates of analysis on all CBD product pages as proof of our rigorous testing protocols.
In March 2022, we were rated the number one CBD brand in the UK, EU and Australia by Leafreport. We were also one of just 78 UK brands, out of over 800, to progress through to the second stage of the Novel Foods Licence application – offering further proof of our commitment to quality, safety and transparency.
No, hemp oil and CBD oil are not the same. While both are derived from the hemp plant, they have very different properties and uses. Hemp oil (also called hemp seed oil) is extracted from hemp seeds, which contain little to no CBD or other cannabinoids, whereas CBD oil is extracted from the stalks and leaves of the hemp plant, which are rich in CBD and contain low levels of minor cannabinoids. Hemp oil is high in fatty acids, vitamins and other nutrients, and a common ingredient in nutritional, cosmetic and industrial products. By contrast, CBD oil is a food supplement with a wide range of potential health benefits.
CBD oil has a mild, earthy taste due to the various natural compounds present in the extract. Naturecan’s CBD is combined with an MCT (Medium Chain Triglyceride) carrier oil derived from coconut to add to its mild taste and improve its bioavailability. As you might expect, high strength CBD oils have a stronger flavour than low strength oils, as they contain higher concentrations of CBD and minor cannabinoids. CBD capsules are the only ingestible CBD product with no taste at all.
Yes, it is safe to drive after taking CBD. CBD is non-intoxicating, so it will not make you high or impair your judgement in any way. Some poor quality products may contain traceable levels of THC, the intoxicating cannabinoid, so it’s important to buy your CBD from a trusted seller whose products contain non-detectable THC (0.01%).
Yes, you can take CBD abroad provided that it is legal in the country you are travelling to. Please check the legal status of CBD in your destination country before travelling to avoid incurring any fines or other penalties. If you wish to fly while carrying CBD oil in your hand luggage, please ensure that the volume of the bottle is within the airline's guidelines.
For more information on CBD’s legal status around the world, check out our blog article: Is CBD legal in the UK?
No, CBD is not suitable for women who are pregnant or breastfeeding. Not enough research has been conducted to verify the safety of CBD for this group.
Yes, you can take CBD while exercising. Many people find it particularly helpful in supporting post-exercise recovery.
If you are taking prescription medication, please consult a medical professional before using CBD, as it can interact with certain medications.
CBD alone is not illegal, so should not cause anyone to fail a drug test. However, people who are subject to regular drug testing should be aware of the risks of using low quality CBD products, as these may contain traceable levels of THC and could incur a positive test result.
Furthermore, all broad-spectrum cannabinoids except CBD are prohibited at any level by the World Anti-Doping Agency. Therefore, while CBD itself is not prohibited, athletes who use broad-spectrum CBD products run the risk of an anti-doping breach. For this reason, even though Naturecan CBD has non-detectable levels of THC, we do not recommend CBD for athletes who are subject to regular doping tests.
We source our CBD from certified organic hemp in Oregon, USA. Our manufacturer, IAH Oregon, is a veteran of the industry and boasts industry leading facilities on the Pacific West Coast. Oregon’s rich volcanic soils also provide optimal growing conditions for hemp plants.
Yes, we provide certificates of analysis for all our CBD products as proof of independent testing. These can be found on respective product pages. For more information on our testing process, please visit our testing process page.
We extract our CBD from organic hemp for two key reasons. Firstly, as organic hemp cultivation does not involve the use of chemical fertilisers and pesticides, the plants are not at risk of contamination and therefore we can maximise the purity and safety of our CBD. Secondly, it allows us to protect the surrounding terrestrial and marine ecosystems from contamination, minimising our impact on the other organisms in the environment, including pollinators.
Discover more in our blog article: What are the benefits of sourcing CBD from organic hemp?
Our extraction process consists of three key stages:
1. Supercritical CO2 extraction
Once our hemp plants have been tested and harvested, pressurised carbon dioxide is passed through the raw plant matter to isolate the desired compounds, including CBD and minor cannabinoids.
We purify our oil using advanced chromatography technology developed by Rotachrom. This allows us to remove all traces of THC, heavy metals, microbiologicals and other contaminants, producing an oil that’s pure and safe to consume.
Finally, we use distillation to further refine the oil. This removes plant compounds such as lipids and waxes which may negatively affect the purity, taste and consistency of the end product. Once distilled, we combine our oil with an MCT carrier oil derived from coconut to improve the bioavailability and provide a mild taste.
The end product is a broad-spectrum distillate with 90-95% CBD, at least 5% minor cannabinoids (such as CBG and CBC), and non-detectable THC (0.01%).
To find out more about our extraction process, please visit our blog: How is CBD oil made?
Naturecan offers a wide and exclusive range of CBD products. With websites live in over 40 countries worldwide, we are a truly global company committed to delivering the potential benefits of CBD to as many people as possible.
We only use the highest quality ingredients, and all our products are created with industry-leading technology and independently tested to guarantee their quality and safety.
In March 2022, Naturecan was rated the top CBD brand in the UK, EU and Australia by Leafreport. We were also one of just 78 companies, out of over 800, to progress through to the second stage of the Novel Food Licence application.
1. Find your desired product(s) on our website and click “Add to cart”.
2. When all your items have been added to your cart, click on the shopping bag icon in the top right corner of the page.
3. Click “Check out”. You will then be asked to enter your contact details and shipping address.
4. When you have entered this information, click “Continue to shipping” at the bottom of the page. Here you can review your shipping address and choose your shipping method. Got a discount code? Enter it on the right side of the screen on the shipping page if on desktop and the payment page if on mobile or tablet.
5. Click “Continue to payment”. You’ll be asked to enter any discount codes and select your payment method and billing address.
6. Click “Complete order” and enter your payment details, then click “Confirm”.
No, we can't guarantee phone lines are secure and therefore are not able to take card details over the phone. However, we can assist you in putting your order together and send it to you via email for you to check over and complete payment.
We will send an email to the email address you provided to inform you when your order has been dispatched. Orders placed before 3pm from Monday to Saturday will usually be dispatched within 24 hours.
Yes. All tracking information will be sent via email once your order has been dispatched.
To cancel your order, please contact our customer service team at email@example.com or on 0203 808 6988.
To track your order, please click on the tracking number provided in the email you received when the order was dispatched. If your order has not arrived within the expected delivery window, please contact our customer service team for assistance at firstname.lastname@example.org or on 0203 808 6988.
If you’ve received the incorrect item, please get in touch with our customer service team and provide us with your order number and as much information as possible. One of our team members will get back to you as soon as possible.
If one of your items hasn’t been delivered, please inform our customer service team and provide us with your order number and as much information as possible. We will get back to you as soon as possible.
If one of the items you have received is faulty or damaged, please let our customer service team know. We will replace the damaged item as soon as possible, or issue a refund if you prefer.
If you’d like to update an existing order, please let us know as soon as possible and we will do our best to amend it. However, if the order has already been dispatched, you will need to return any unwanted items to us once delivered and we will issue a refund. You will also need to place a new order for any items not included in your original order.
This depends on the status of your order. If you are in the process of placing your order, you can enter any address you like. If your order has already been made but was recent, please contact our customer service team to see if it has been dispatched and if it can be amended by the warehouse in time.
If the order has already been dispatched, you may need to contact our customer service team so they can see if an amendment with the courier is possible or if this is something you might have to do yourself on the courier link.
If you’re having trouble signing into your Naturecan account, go to the account login page and check that you are using the correct email address and password. If you’ve forgotten your password, click “Forgot your password?” to choose a new one. If you are still having trouble, our customer service team will be able to help. Contact them via email at email@example.com or via telephone on 0203 808 6988.
We are unable to accept payments through PayPal as they do not currently facilitate payment to companies selling cannabis-derived products.
Yes, you can buy most of our CBD products on Amazon, including CBD oils, capsules, edibles, balms, beauty products and e-liquids. Many of our fitness products and health supplements can also be purchased via Amazon.
Discount codes can be applied at checkout. On mobile, this will appear at the payment stage.
Delivery & Returns
Orders within the UK which are placed from Monday to Friday before 3pm can opt for next working day delivery. Orders on standard shi[[ing are delivered within 1-3 working days. Delivery times for orders to other countries may vary. Please visit our delivery page for full details.
We offer free tracked standard delivery on all UK orders above £30. For orders less than £30 we charge £2.99. Delivery prices for orders to other countries may vary.
No, there will be no taxes or duties to pay for UK orders. If you would like your order delivered to the EU, please place your order from the relevant European webpage to avoid dispatch from the UK. Orders placed in the EU and the rest of the world should not be charged taxes and duties, but if you have any issues, please contact us directly at firstname.lastname@example.org.
Yes, we deliver to over 200 countries worldwide. We also have websites in over 40 countries from which you can place your order.
You are responsible for any return shipping charges if the item is not damaged. Damaged items are returned free of charge and you will be provided with details once you’ve contacted us.
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed and a credit will automatically be applied to the original method of payment within 3-5 business days.
With our monthly subscriptions, you won’t need to worry about ordering your CBD each month. Simply set up your subscription and we’ll deliver your products on the same day each month. What’s more, you’ll also get a 20% discount every month you’re subscribed.
Recurring payments will be charged every 28 days commencing from the day you purchase.
Discount codes applied to subscriptions will only apply to the first month of your subscription, after which you will be charged the standard subscription price.
Signing up for a subscription requires a debit or credit card. We don't currently support subscriptions on Klarna or via bank transfer, but we are working on a solution!
Please note these instructions are for changing the shipping address on a future subscription renewal order not yet placed.
First, make sure you are logged into your Naturecan account. Then, from your account page, view your addresses and add or edit the new shipping address for your subscription.
- Log in to your account using your email address.
- Click on “View current subscription”. The next screen you'll get is the list with all your subscriptions.
- Click on “Manage subscription”, and then “How to manage your subscription”.
- From here you have a few options: to Suspend or Terminate your subscription, and to Edit your credit/debit card details and your billing details.
If you need further help, please get in touch with us at email@example.com.
Subscriptions must be cancelled before the order renewal is triggered to avoid this being processed and your account being charged. Any cancellations that are requested either on the day of the renewal or after the renewal order has been placed will not be actioned.
Should you no longer require the subscription or the products shipped as part of the last renewal, you are able to return them to us with a “no-quibble” 14 day guarantee as long as items are returned unused and in their original condition and packaging.
More information on our returns policy can be found on our returns page.
At the moment, only our CBD oils are available on a subscription. Sign up to our mailing list to be the first to hear when other products in our range will be available.
Discover more about our range
Our CBD oil is a broad-spectrum distillate with non-detectable levels of THC (<0.01%). It is sourced from certified organic hemp in the USA.
All products have been tested by independent laboratories to ensure the highest quality and safety.